Product return and refund

Return of products and refund

The satisfaction of our customers is essential.

Right and withdrawal period.

For whatever reason and in full respect of your motivations, if you were not completely satisfied, we accept the return without delay before any transformation of the products purchased.

Shipping and return fees.

The refund will be made in full if the order is canceled before it is shipped.

However, if the order is canceled after departure from our warehouse, the outward and return transport costs will be deducted from the reimbursement of your order.

If the goods have already been delivered to you, the return has to organize through your care; then, only the outward transport costs will be deducted from the reimbursement of your order.

Refund conditions.

The refund or exchange of products will be done quickly upon receipt of the returned package.

You can choose between 2 reimbursement methods: credit to your bank account credit note with the issue of the reimbursement check within 48 working hours.

Of course, to improve our customer service, you can send us your suggestions via our contact form in the "Suggestions" section.