Terms and conditions
top-wood.com terms and conditions.
By using this website, you are deemed to have read and agreed to the following terms and conditions:
Article 1 – Company
The following Terms and Conditions provide details about the rights and obligations of Top-Wood.com and the Buyer in the framework of the sales of the following products.
All services carried out by Top-Wood.com implies the Buyer’s acceptance without reserve of these sales conditions.
Top-Wood.com, division of La Boiseterie SAS
Headquarters: 5, route de Mussey, 55 000 Varney – Val d'Ornain - France.
Registration number: SIRET 918 735 200 00019
RCS Bar-le-Duc 918 735 200
VAT number: FR82 918 735 200
Tel: +33 (0)6 08 05 66 78
Article 2 – Client.
The Buyer is a natural non-trading person and is of 18 years of age or older.
Article 3 – Products.
The specifications of the products offered for sale are displayed on our website's “Products” page. Although photos are displayed for each product, the Buyers will receive, each is a digital image, and colors may vary according to the screen used. As a result, photos do not enter the contractual field.
Article 4 – Validity period of offers.
The products are available on sale until stock is sold out.
Although available stock data is displayed on the website, in the case of orders performed almost simultaneously on the same product, which is then sold out, the Buyer will be informed of unavailability as soon as possible by e-mail. Top-Wood.com will try, to the extent possible, to offer an equivalent product to the Buyer.
Article 5 - Price.
As indicated on our website, www.top-wood.com, prices are understood in Euros (€), including all taxes but excluding transportation fees. Transportation fees will appear at the end of the Buyer’s product selection. These fees will depend on the total weight of the order.
Top-Wood.com reserves the right to change prices at all-time, but ordered products will be invoiced at a price in effect at the time of order.
Prices understand discounts and allowances that the company could grant.
No discount rate will be granted for early payment.
Article 6 - Order
Orders are made online only. The Buyer confirms his order on our website, www.top-wood.com, when they click on “purchase” after accepting the hereby Terms and Conditions.
After payment on our secure server (Secure payment), an acknowledgment of receipt will be displayed. This will confirm the Buyer’s order and inform them that a confirmation e-mail will be sent as soon as possible.
The Buyer has at any time the ability to identify and correct errors in input data. If they discover an error after the conclusion of the contract, they must contact us by email as promptly as possible. Top-Wood will try, to the extent possible, to correct the error before the departure of the goods.
An order confirmation will be sent to the Buyer by email; this email summarizes all information about the order and the Buyer’s right of withdrawal.
Saved data constitutes proof of nature, contents, and date of order. This data will be filed under conditions and statutory period; the Buyer can access these files by contacting us via e-mail.
Article 7 - Payment
The website www.top-wood.com proposes a secure payment solution from Paypal to the Buyers.
Accepted cards are registered “CB,” CB, Visa, V Pay, and MasterCard cards.
Securing online payments is ensured by an encryption system of your card’s data (security protocol Secure Socket Layer), which avoids interception of data by another party when the Buyer conveys them on the payment site. Prices are indicated in Euro (€).
The website www.top-wood.com also proposes the option of paying by check, check from a French bank only. The check (in Euro €) should be made payable to La Boiseterie SAS and addressed as quickly as possible at the following address:
5, route de Mussey
55 000 Varney - Val d'Ornain - France
The order will be shipped as soon as the check is cashed at our bank.
Article 8 – Delivery
There are two options for deliveries: Colissimo and Geodis.
Colissimo is a subsidiary of the national French postal company: La Poste.
Colissimo allowed shipment of up to 30 kg.
Delivery lead time: about 48 h in metropolitan France, up to 10 days worldwide.
Geodis France Express makes delivery of the goods. The “ON DEMAND” service the transporter provides indicates a lead time, in Metropolitan France, of 48 to 72 hours from pick-up of the goods. This offer is reserved for private individuals.
When Geodis pick up the goods, the Buyer will receive a message asking them to choose between delivery at home or, upon appointment, a withdrawal in the Geodis office.
Without a reply, the message will be re-sent after 3 days. A confirmation message will immediately be sent to the Buyer when a delivery option is chosen.
In delivery beyond 48 hours lead time, a reminder will be sent to the buyer the day before delivery.
For the European area, it is the" EUROFIRST" service.
Delivery lead times are only indicative, without any guarantee, and a delayed delivery can not be subject to any compensation unless stipulated otherwise. The goods travel at the recipient’s own risk.
Article 9 – Product return and refund.
Our customers’ satisfaction is fundamental. However, for any reason there is and fully respecting their motivations, if the Buyer were not completely satisfied with their purchase, we would accept an immediate return of the goods before any transformation is made.
Canceling must be expressed either by email or by regular postal mail to the following address:
5, route de Mussey
55 000 Varney – Val d'Ornain- France.
Only return transportation fees will be paid by the Buyer.
The goods will be refunded or exchanged as soon as they are received back.
The Buyer can choose between 2 refund options: credit to Buyer’s bank account or a credit note to be used on our website, with one-year validity.
Of course, to improve our customer service, the Buyer can send us their suggestions by contacting us.
Article 10 – Intellectual property rights.
All rights on photos and information displayed on our website, www.top-wood.com, are owned by Top-Wood and are protected by copyright laws, article L.111-1 and L123-1. All such rights are reserved. The Buyer may view, copy or print these pages to place an order on our website, www.top-wood.com.
In the case of project contests made by the Users/Buyers, their photos and/or videos will be sent to Top-Wood. Intellectual property rights protect these photos and/or videos. The Users/Buyers grant Top-Wood.com a transferable, sub-licensable, royalty-free, and worldwide non-exclusive right to use the intellectual property contents. The use of these photos and videos is with no obligation for remuneration.
Contests on www.top-wood.com are free, with no obligation to purchase.
Data provided by the Buyer are processed and used to improve our customer service. According to the law of Data Protection of January 6th, 1978, and modified in 2004, the Buyer has the right to access, rectify, modify, and delete all data concerning them by contacting our company. They also have the right, for legitimate reasons, to object to the processing of their data.
Top-wood.com reserves the right to publish the comments from the Customer.
Article 11 – Jurisdiction and applicable law.
Any litigation will be submitted to the Court of Bar-le-Duc (55) in France.
French laws govern the present contract.
Article 12 – Limitations of liability
The users of the goods sold on www.top-wood.com are informed about using wooden materials in the best possible way. However, despite Top-Wood’s various recommendations, our company can not be held responsible for the poor use of the materials.
Article 13 – Access and use.
www.top-wood.com is accessible free of charge for any user having an Internet connection. All costs associated with Internet connection remain at the expense of the Buyer. The Buyer is responsible for their computer equipment, as well as their Internet connection.
To log in to his account, the Buyer must do so with his ID (email address) and password (at least 5 characters to log in).
The Buyer is committed to keeping their ID and password secret and protecting them against the abusive use of unauthorized people.
Top-Wood.com will implement all means to ensure 24/7 access to its website but cannot be held responsible for any malfunction preventing access to it. Top-Wood.com shall do its best to resolve the problem as soon as possible.
Article 14 – Account registration.
The Buyer can sign up on our website, www.top-wood.com, to place an order, but also to give them access to the following pages:
“Order history” for a recap of the Buyer’s orders since account registration;
“Returned or Replaced Products”;
“Address book,” to modify/add/delete delivery or billing address;
“Account settings,” to modify information such as title or password; subscribe or not to the newsletter or our exclusive partners’ offers;
By creating an account, the Buyer will accept the Conditions of Use and Terms and Conditions hereby.
Account registration on www.top-wood.com is reserved for any natural person of 18 years of age or older.
Every user can create one account only.
All the fields in the registration form having an asterisk (*) must be filled. Regarding telephone numbers, the Buyer can give a number of his choice: office number and/or home number, and/or mobile phone.
The Buyer can subscribe to the newsletter (email regularly sent about new products and special offers…). At any moment, the Buyer can subscribe/unsubscribe to the newsletter through their account settings.
If the required fields are not filled, the account will not be created. All information given by the Buyer must be accurate.
When the Buyer creates an account on www.top-wood.com, they will receive a confirmation email of their registration, indicating their ID and password.
Top-Wood.com reserves the right to delete all accounts not complying with the hereby contractual conditions.