Terms of delivery

Shipping and returns

Delivery zone:

The transport of your package is insured:

- By Colissimo, in Metropolitan France and Overseas, in Europe and worldwide, limited in weight and size.

- By Geodis / France Express for all heavy and oversized parcels, shipments in Metropolitan France only exclude island territories, such as Corsica.

Delivery time:

Once our services validate, your order will be prepared and shipped within two working days.

Delivery time:

Colissimo at home:

Home delivery.

Once we have prepared the package, it will be delivered to you within an indicative period of 48 hours.

If you are absent, a delivery notice will be left to choose a new delivery date on the Internet within six working days or collect your package the next day at 3 p.m. in the post office near your home.

If you do not express a choice, you can collect your package from your local post office for ten days, after which it will be returned to us.

Follow the delivery of your parcel at any time on SUIVI COLISSIMO

The carrier indicates a delivery time of 2 to 5 days for the Europe zone.

For delivery outside the European community, the customs clearance of the goods is managed by our carrier and will be claimed by the latter at the time of delivery.

The amount is generally proportional to the order amount and varies from country to country.

Geodis

After submitting your order to Geodis, you will receive an order confirmation email.

As soon as your package is in your area, you will be invited by email and text message to choose your delivery date within the time limit of 2 weeks.

The first available date is 48/72 hours after the shipment of the goods.

You can choose home delivery by appointment or one of the 210 Geodis agencies.

You will be able to follow the delivery of your order step by step via email/SMS notifications.

Delivery is made to the address of your choice from Monday to Friday from 9 a.m. to 6 p.m.

Limitation of liability:

Shipping costs include preparation and packaging costs as well as postage. The preparation costs are fixed, while the transport costs vary according to the total weight of the package. We recommend that you consolidate all of your items into one order.

We cannot combine two orders placed separately, and shipping charges apply to each. Your package is shipped at your own risk, but special attention is paid to fragile items.

Box sizes are appropriate, and your items are adequately protected.

Our carrier insurance covers the package up to 30.50 euros/kg with a maximum of 915 euros per package.

Of course, to improve our customer service, do not hesitate to send us your suggestions by contacting us by email.